How Sialkot Power handles your data
We respect your privacy. This policy explains what we collect when you contact us, request a quote, rent equipment, visit our website, or engage with us on WhatsApp and social media.
1) Data we collect
We collect the minimum information necessary to serve you:
- Contact details (name, phone/WhatsApp, delivery address, company name if provided).
- Rental details (equipment requested, dates, site location, delivery instructions, signatures).
- Communications (messages/calls you send to us, including WhatsApp prefilled messages).
- Payment & billing (amounts, method, invoice/receipt identifiers; card details handled by payment provider, not stored by us).
- Website & device data (IP, basic logs, pages viewed, cookie consent status; analytics if enabled).
- Media/attachments you may share (e.g., site pins, IDs, purchase orders).
2) How we use your data
- To provide quotes, confirm availability, deliver/pick up equipment, and manage rentals.
- To communicate with you (calls, WhatsApp, SMS) about your request or booking.
- To process payments and issue invoices/receipts.
- To maintain safety, prevent misuse or fraud, and comply with legal requirements.
- To improve our website, services, and customer support.
- With your consent, to send service updates or promotions (you can opt out anytime).
3) Legal bases
We process data as permitted under applicable laws (including the UAE Personal Data Protection Law (PDPL) and similar laws where relevant), based on:
- Consent (e.g., WhatsApp communications, marketing).
- Contract (to provide rental services you requested).
- Legal obligations (tax, accounting, safety, law-enforcement requests).
- Legitimate interests (service improvement, security, preventing fraud), balanced with your rights.
4) Sharing your information
We do not sell your personal data. We may share limited data with:
- Service providers (hosting, website tools, analytics, payment processors, telecom/WhatsApp, delivery partners) under appropriate safeguards.
- Authorities when required by law, safety, or to protect rights.
- Business transfers (e.g., reorganization), with continued protection of your data.
5) International transfers
Some providers may process data outside the UAE. Where used, we take reasonable steps so that transfers are protected in line with applicable laws and industry practices.
6) Data retention
We keep data only as long as needed for the purposes above and to meet legal/operational requirements. Examples:
- Inquiry/quote details: typically up to 12 months.
- Rental and billing records: retained as required by law (e.g., tax/accounting).
- Device/usage logs: typically up to 12 months, unless needed longer for security.
7) Data security
We use reasonable technical and organizational measures (access controls, secure devices, need-to-know access). No method is 100% secure; please avoid sending card details by chat.
8) Cookies & similar tech
Our site may use essential cookies for basic functions and optional cookies for analytics/performance. Third-party tools we may use (update as applicable):
- WordPress/Elementor (site operations, preferences).
- Analytics (e.g., Google Analytics) to understand site usage.
- Embedded content (e.g., Google Maps) that may set their own cookies.
You can control cookies in your browser. If a cookie banner is present, use it to change preferences.
9) Your rights
Subject to applicable law, you may have the right to request: access, correction, deletion, restriction, portability, and to object/opt out; and to withdraw consent at any time.
To exercise rights, contact us via phone or WhatsApp below. We may ask for confirmation of identity and will respond within a reasonable time.
10) Calls, WhatsApp & social
- By contacting us via phone or WhatsApp, you consent to receiving replies about your request.
- WhatsApp is provided by Meta Platforms — see their privacy terms for details.
- Our social pages (Facebook/Instagram) are subject to their own privacy practices.
11) Links & third-party services
Our website may link to external sites (e.g., Maps, social media). We are not responsible for their content or privacy practices.
12) Children
Our services are intended for adults and business users. We do not knowingly collect data from children.
13) Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows the latest version.
Contact us
If you have questions or requests about this policy, please contact us:
- Phone/WhatsApp: 055 438 9227
- Address: Al Waha St – Al Quoz 4, Dubai (Open map)
- Hours: Mon–Sun: 8:00 – 20:00
This Privacy Policy is provided for transparency and general information. It does not constitute legal advice.